After-Sales Service is the USTER advantage
It starts with a handshake, or a signature on a sales contract. That’s when the USTER After-Sales Service team springs into action to support the customer. Its expert staff will make sure every piece of equipment is installed perfectly and running smoothly. But that’s only the beginning of a relationship that lasts the full lifespan of the new equipment, guaranteeing rapid technical backup whenever and wherever it’s needed – even in the remotest of market regions.
Today’s customers rightly demand the highest standards when they invest in quality equipment, and After-Sales Service is an essential element in that, as feedback from customers in emerging markets confirms. Their expectations can be summarized under two categories: hard facts and soft skills...
The hard facts – technical support
Customers from Bangladesh, Vietnam and Uzbekistan always acknowledge that the reputation of USTER technical support has had some degree of influence on their purchasing decisions. And that makes them even more demanding. “Our customers expect yarn deliveries in the required quality – every time, all packages, no exceptions. Therefore, we must assure reliably running processes in every aspect, as well as efficiency in our production. That’s where After-Sales Service must come in,” says Phan Duc Le Hoang, Director at Viet Tri Spinning JSC in Vietnam.
Md. Majibur Rahman, Senior General Manager at Envoy Textiles Limited in Bangladesh, agrees: “We understand that we need excellent machinery, knowledgeable staff and a trusted partner who combines expert consultant and troubleshooter in one person. After-Sales Services help us for continuous and sustainable improvement.”
Fast-response, accurate service, suggestions for problem-solving and improvements… the list of customer requirements is almost endless. It all needs to be delivered urgently and to a high-quality standard.
Customer surveys praise the technical qualification of USTER service engineers and the effective solutions they propose. “The suggestions are beneficial and add value to our process in maintaining final yarn quality,” says Suresh Chander Pal, Head of Quality Assurance at FE Indorama Kokand Textile JSC in Uzbekistan.
Another respondent, Ulugbek Kadirov, Chief Mechanic at Global Textile Solutions in Uzbekistan, puts loyalty to customers at the top of his requirement list. “We absolutely trust the loyalty of the USTER team,” he says. Comparisons of USTER service teams with those of other suppliers also produce a positive result, rating them “very good” for their prompt and professional work. “We judge based on results and we are satisfied,” says Kadirov.
在纤维准备初期，USTER® JOSSI VISION SHIELD N异纤检测仪 能够确保最佳的初始检查和异纤污染清除。然后在生产工序的最后，USTER® EVS FABRIQ VISION N织物检测仪 可以处理生产线上产生的所有主要疵点的自动检测和标记，以及剩余的污染。
这种组合的高科技解决方案使非织造布生产商能够保证质量，且避免原材料的浪费，并充分利用了工艺优化的潜力。“USTER® JOSSI VISION SHIELD N异纤检测仪和USTER® EVS FABRIQ VISION N织物检测仪 的结合意味着乌斯特可以为非织造布行业提供完整的质量监控解决方案，”Frattesi说。